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Was our agent enthusiastic and professional? Agent was extremely enthusiastic and professional Agent was very enthusiastic and professional Agent was enthusiastic and professional Agent was not enthusiastic and professional Agent did not want to be at work today

Did you receive a quick response to your travel request? Extremely quick respons Very quick response Quick response Not very quick Slow response

Do you feel that our agent offered the lowest practical airfare based on the specific needs of your itinerary? Strongly agree Agree Not applicable Disagree Strongly Disagree

Do you feel our agent went beyond normal expectations to meet your needs? Agent went far beyond normal expectations Agent went beyond normal expectations Agent met expectations Agent did not meet expectations Agent expectations were below standards

Did our agent offer various options and alternatives for your trip? Agent offered several options and alternatives Agent offered adequate options and alternatives Agent offered options and alternatives as requested Agent did not offer any options and alternatives Agent did not offer options as requested

How was your over-all reservation experience? Extremely satisfied Very satisfied Satisfied Somewhat satisfied Not satisfied

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