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Your Company: *
Agent you work with:
Your First and Last Name:
Traveler’s First and Last name:
 
Was our agent enthusiastic and professional?
Agent was extremely enthusiastic and professional
Agent was very enthusiastic and professional
Agent was enthusiastic and professional
Agent was not enthusiastic and professional
Agent did not want to be at work today
 
Did you receive a quick response to your travel request?
Extremely quick respons
Very quick response
Quick response
Not very quick
Slow response
 
Do you feel that our agent offered the lowest practical airfare based on the specific needs of your itinerary?
Strongly agree
Agree
Not applicable
Disagree
Strongly Disagree
 
Do you feel our agent went beyond normal expectations to meet your needs?
Agent went far beyond normal expectations
Agent went beyond normal expectations
Agent met expectations
Agent did not meet expectations
Agent expectations were below standards
 
Did our agent offer various options and alternatives for your trip?
Agent offered several options and alternatives
Agent offered adequate options and alternatives
Agent offered options and alternatives as requested
Agent did not offer any options and alternatives
Agent did not offer options as requested
 
How was your over-all reservation experience?
Extremely satisfied
Very satisfied
Satisfied
Somewhat satisfied
Not satisfied
 
Comment:
  
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